Terms & Conditions

1. Agreement

These Terms govern access to and use of ColdCloud. By creating an account, using the service, or purchasing a plan, you agree to these Terms.

2. The service

ColdCloud provides lead-recovery, follow-up automation, conversation handling and human-handoff tools. Features may change as the product develops. ColdCloud does not guarantee that a lead will respond, convert, purchase or generate revenue.

3. Accounts

You must provide accurate information, protect account credentials and be responsible for activity under your account. You may not share access in a way that bypasses plan limits or security controls.

4. Customer responsibilities

• Use ColdCloud only for lawful business purposes.
• Have a lawful basis and required permissions for all lead or customer data you upload or contact.
• Comply with applicable privacy, marketing, anti-spam, telecom and messaging rules.
• Review automated messages and configure workflows responsibly.
• Not use ColdCloud for deception, harassment, unlawful surveillance or prohibited content.

5. Automated and AI-assisted features

ColdCloud may use automated or AI-assisted systems to personalize follow-ups, interpret replies and identify intent. Outputs can be incomplete or incorrect. Customers remain responsible for how they use the service and for decisions made after human takeover.

6. Third-party services

ColdCloud may connect to third-party providers such as messaging, hosting, authentication, email, analytics or payment services. Their availability and terms are outside our control.

7. Fees and billing

If paid plans are offered, prices, billing cycle, taxes and included usage will be shown at checkout or on the pricing page. You authorize the selected payment provider to process applicable charges.

8. Suspension and termination

We may suspend or terminate access for non-payment, abuse, security risk, legal requirements or material breach of these Terms. You may stop using ColdCloud at any time.

9. Intellectual property

ColdCloud and its software, branding, interface and original materials are owned by the operator or its licensors. Customers retain ownership of their own business data and content.

10. Confidentiality and data

Each party should protect non-public information received from the other. Our handling of personal information is described in the Privacy Policy.

11. Disclaimer

The service is provided on an “as available” basis to the extent permitted by law. We do not promise uninterrupted availability, error-free operation, specific conversion rates or particular business results.

12. Limitation of liability

To the extent permitted by applicable law, ColdCloud will not be liable for indirect, incidental, special or consequential losses, lost profits, lost opportunities or losses caused by customer data, third-party services or unlawful customer messaging. Any direct liability will be limited to the amount paid for the service during the three months preceding the event giving rise to the claim, unless applicable law requires otherwise.

13. Governing law

These Terms are governed by the laws of India. Courts in India will have jurisdiction, subject to any mandatory rights under applicable law.

14. Changes

We may update these Terms as the service changes. Material updates will be posted with a revised effective date.

15. Contact

Questions about these Terms can be sent to coldcloudxyz@gmail.com.